Shop Policy

Order Changes, Cancellations & Shipping Information

Orders may be eligible for cancellation if processing has not yet begun. Cancellation requests must be submitted as soon as possible and are not guaranteed.

Once processing or production has started, orders cannot be canceled, changed, or modified. This includes custom, made-to-order, and personalized items.

Customers are responsible for providing the correct shipping address at checkout. Address changes may be requested before shipment but cannot be guaranteed. Once an order has shipped, Niftie Genies is not responsible for orders sent to an incorrect address provided by the customer.

Order Processing & Shipping

Orders are typically processed within three (3) to five (5) business days unless otherwise stated in the product listing. Processing time does not include shipping time.

Business days are Monday through Friday, excluding holidays. During high-volume releases, special launches, or holiday seasons, processing times may be extended.

Shipping costs are calculated at checkout. Once an order has shipped, delivery times depend on the selected carrier and shipping service.

Customers will receive an email with tracking information once their order ships.

Niftie Genies is not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control. We will gladly assist with tracking information when possible.

Handmade Products, Variations & Final Sale Items

All Niftie Genies products are handmade. Because each item is individually crafted, slight variations in color, shape, texture, resin flow, glitter placement, or finish may occur. These variations are normal and are not considered defects.

Product photos are provided as accurately as possible, but colors may vary slightly due to screen settings, lighting conditions, and device displays.

Every item is inspected before shipment to ensure it meets our quality standards.

Examples of Defects

• Broken or detached hardware upon arrival

• Cracks, damage, or missing parts not disclosed in the product listing

Examples That Are Not Defects

• Slight color variations from product photos

• Minor air bubbles or texture variations common in handmade resin items

• Natural handmade variations

• Features, flaws, or imperfections clearly disclosed in the listing

Sale items, clearance items, limited-release items, custom items, and products discounted due to disclosed flaws or imperfections are final sale. These items are not eligible for returns, exchanges, replacements, price adjustments, or additional discounts after purchase.

Limited-release and low-stock items may not be restocked once sold out.

Returns & Replacements

Returns and replacement requests must be submitted within fourteen (14) days of the delivery date.

Approved returns are eligible for store credit only. Monetary refunds are not offered.

Shipping is non-refundable, only the cost of the product is returned though store credit.

Store credit is valid for one (1) year from the issue date.

To request a return or replacement, please email magic@niftiegenies.shop and include:

• Your order number

• Clear photos of the item received

• A brief description of the issue

Please do not return any item without prior approval.

Returned items must be unused, undamaged, and in the same condition as received. Once we receive the item, it will be inspected before store credit is issued or a replacement is approved.

Replacement requests are reviewed on a case-by-case basis and are handled at the discretion of Niftie Genies. Approved replacements must be for an item of equal value to the original purchase.

For approved returns or replacements, Niftie Genies will provide a return shipping label. Shipping costs for replacement items may be covered at our discretion depending on the circumstances of the claim.

Returning an Approved Item

Once a return or replacement has been approved, a prepaid shipping label will be provided.

The item must be shipped within seven (7) business days of receiving the label and must show acceptance or movement through the shipping carrier within that timeframe. Creating a label alone does not count as shipping the item.

If the item is not shipped within seven (7) business days, the approved request will be canceled and no additional return or replacement request for that order will be approved.

After the item is received and inspected:

• Approved returns will receive store credit.

• Approved replacements will be shipped once the original item has been received and approved.

Customers will receive an email confirmation when a replacement item ships.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the shipping carrier, Niftie Genies is not responsible for lost or stolen packages.

If a package appears delayed or lost in transit, customers should first contact the shipping carrier. We are happy to assist by providing tracking information or supporting documentation when available.

For lost-in-transit replacement requests, customers must contact us at magic@niftiegenies.shop within seven (7) days of the carrier's marked delivery date and include their order number along with a description of the issue.

Replacement requests for lost packages are reviewed on a case-by-case basis. If approved, Niftie Genies will cover the shipping cost of the replacement item.

Customer Support & Communication

We strive to respond to inquiries within one (1) to three (3) business days, although response times may be longer during major launches, sales, or holiday seasons.

To help us assist you quickly, please include your order number and a clear description of your question or concern when contacting us. Sending multiple messages about the same issue may delay response times.

If we contact you regarding a return, replacement, or support request, a response is required within one (1) to three (3) business days. If no response is received, the request may be closed.

Niftie Genies reserves the right to limit or refuse service in cases involving abusive, fraudulent, threatening, or inappropriate behavior.

Thank you for supporting Niftie Genies, a small handmade business.

Your understanding and support mean the world to us, and every order helps keep the magic alive.