Frequently Asked Questions

We accept Visa, Mastercard, American Express, and PayPal.

Shipping times vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for more information.

Returns and replacement requests must be submitted within fourteen (14) days of delivery.

Approved returns are eligible for store credit only. Monetary refunds are not offered.

Shipping is non-refundable, only the cost of the product is returned though store credit.

Returned items must be unused, undamaged, and in the same condition as received. All returns and replacements require approval before any item is sent back.

Please review our Shop Policy page for complete details regarding returns, replacements, and store credit.

Replacement requests are reviewed on a case-by-case basis.

If you receive an item with an issue, please email magic@niftiegenies.shop within fourteen (14) days of delivery and include:

• Your order number

• Clear photos showing the issue

• A brief description of the problem

Submitting a request does not guarantee approval. If approved, we will provide instructions for returning the item.

Returned items must be unused, undamaged, and in the same condition as received. Approved replacements must be for an item of equal value to the original purchase.

Please review our Shop Policy page for full details regarding returns and replacements.

Orders may be eligible for cancellation if processing has not yet begun. Cancellation requests should be submitted as soon as possible and are not guaranteed.

Once processing or production has started, orders cannot be canceled, modified, or changed. This includes custom, personalized, and made-to-order items.

Customers are responsible for providing the correct shipping address at checkout. Address changes may be requested before shipment but cannot be guaranteed.

Sale items, clearance items, limited-release items, custom items, and products discounted due to disclosed flaws or imperfections are final sale.

These items are not eligible for returns, exchanges, replacements, price adjustments, or additional discounts after purchase.

Discounts cannot be applied after a purchase has been completed.

If your package appears delayed or lost in transit, please contact the shipping carrier first.

For lost-in-transit replacement requests, email magic@niftiegenies.shop within seven (7) days of the carrier's marked delivery date and include your order number and details about the issue.

Requests are reviewed on a case-by-case basis.