Frequently Asked Questions

We accept Visa, Mastercard, American Express, and PayPal.

Shipping times vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for more information.

All sales are final, and returns are not accepted. Please review product descriptions and images carefully before purchasing. If you have questions about an item, feel free to reach out before placing your order.

Exchanges and replacements are handled on a case-by-case basis. If you experience an issue, you have 3 days after delivery to email us at magic@niftiegenies.shop with the following information:

• Pictures clearly showing the issue
• Your order number
• A detailed description of the problem

Submitting this information does not guarantee approval for an exchange or replacement, but we will carefully review all cases. If your request is approved, we will discuss the next steps, including the process for returning the item. Please note that all products must be returned to us in the original condition before any exchange or replacement is issued.

All items can be cancelled and refunded before it is shipped. Please note that cancellations cannot always be guaranteed, depending on the craft purchased.

Crafts on sale or discounted cannot be canceled or returned after they have been purchased.